USER INFORMATION

We may collect the following information for your identification and serene collaboration.

• Name, business name and job title.
• Contact information including phone numbers, email address or website.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• We may use the information to improve our products and services.
• We may also use your information to contact you to provide feedback on our services.
• We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

• Information of clients at Elite Ink Publishers is kept extremely secure during transmission by the use of the Secure Sockets Layer (SSL) Software which encrypts information that client puts in.
• Elite Ink Publishers follows generally accepted industry standards to protect the personal information that is being submitted by the client during transmission and once we receive it. However, since no method of transmission over the Internet, or method of electronic storage, is 100% secure, we despite using commercially acceptable means to protect your personal information cannot guarantee its absolute security.

3RD PARTY SHARING

• We do not sell personal information to third parties.
• We share personal information only with service providers that support our operations — such as payment processors, hosting, database, communications, and artificial-intelligence service providers — and only so they can provide services to us. These providers are subject to their own privacy and security obligations.
• Elite Ink Publishers utilizes services of credit card processing companies to bill you for services. These companies never share, store, save or use exclusive information for any other purposes.

FACEBOOK MESSENGER AND AI-ASSISTED COMMUNICATIONS

When you contact Elite Ink Publishers through Facebook Messenger, we may collect and process your Facebook display name, profile or Page-scoped identifier, message content, attachments, message timestamps, and the communications exchanged between you and our business.

We use this information to respond to inquiries, provide customer support, prepare quotations, maintain conversation history, improve our customer service processes, and generate AI-assisted draft responses that are reviewed by our representatives.

• Messenger conversations may be processed by service providers that support our communications and technology infrastructure, including Meta Platforms, our hosting provider, our database provider, and our artificial-intelligence service provider. These providers process information only to provide services to us and are subject to their own privacy and security obligations.
• We do not sell Messenger conversation data.
• We retain conversation data for up to 24 months after the last interaction, unless a longer period is required for contracts, payment records, dispute resolution, fraud prevention, or legal compliance.
• You may request access to or deletion of your Messenger conversation data by emailing support@eliteinkpublishers.com with the subject “Messenger Data Request.” We may request information necessary to confirm your identity. See our Data Deletion Instructions for details.

COOKIES AND THEIR USE

• Cookies, alphanumeric identifiers, facilitate our systems to recognize the clients' browsers and storage of items in their Shopping Carts during visits.
• To prevent the browser from accept new cookies, disable cookies and notify the user when a new cookie is received, Help portion of the toolbar on most browsers becomes most instrumental.
• Normally clients do not restrict cookies as they allow you to take full advantage of the top features at our site. Our study suggests that the clients leave cookies to be accepted.
• Elite Ink Publishers keeps track of your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to gather broad demographic information about you, such as your location and your Internet service provider.
• Client's collective information on how our users are utilizing the site may be gathered. This information might include details vis-à-vis traffic patterns through the site and search queries. No IP address/log file information is tied to Personally Identifiable Information (PII).
• Information regarding browser types, access times, URLs through which people visit our site and URLs viewed by visitors while on our site is not accessible third parties, except in combined form.